Frequently Asked Questions
Everything you need to know about your fitness journey and gear.
What is the status of my order?
Once your order is placed, you will receive a confirmation email. When your package ships, we will send a second email containing your tracking number so you can follow your delivery in real-time.
Do you offer international shipping for fitness equipment?
Yes, we ship our workout gear and equipment globally. Please note that shipping rates and delivery times vary by destination, and international orders may be subject to local customs duties.
What is your return policy for apparel and equipment?
We accept returns on unworn apparel with original tags and unopened equipment within 30 days of purchase. Please visit our returns portal to initiate a domestic return and receive a prepaid shipping label.
How do I access my digital streaming subscription?
After purchasing a subscription, simply log in to your account on the Tracy Anderson website or mobile app. Your classes will be immediately available in the 'Online Studio' section.
Are your fitness mats eco-friendly?
Sustainability is a priority for us. Our signature fitness mats are crafted from high-quality, non-toxic materials designed to provide maximum support while being environmentally conscious.
Can I change or cancel my order after it has been placed?
To ensure fast delivery, we process orders quickly. You can request a cancellation within one hour of placement by contacting our customer service team. After that window, we are unable to make changes.